A PRODUCT OF ELIAS TECH

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Support.
Grow.

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Centralized Communication
AI-Powered Support
Analytics & Insights
Specialist collaborating on a laptop amid colorful customer-channel energy
AI TOOLS
New Ticket #2317 • Open

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10:30 AM
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Customer Love
★★★★★ ♥

Trusted by growing businesses across Africa

Global Voice

Support without boundaries.

Voice is a first-class channel, not a bolt-on. Customers call your Elias Tech business number; agents hear them in the same inbox as WhatsApp, email and chat, with live transcription and AI assist on every line.

Voice specialist on a headset, connected to customers worldwide
Global reach Local numbers in 100+ countries
24/7 Voice Follow-the-sun, always live
  • Secure
  • Any channel
  • Human centered
  • Smarter insights

See how Voice works worldwide

Omnichannel Chat

Let's chat.

Customers already message you on WhatsApp, Instagram, Messenger, email and SMS. OMNELIAS, built by Elias Tech, pulls every thread into one inbox, with AI drafts and a human ready when the bot should step aside.

Customer chatting with OMNELIAS on a phone, surrounded by WhatsApp, Instagram, Messenger and other channels
One inbox 11 channels, one customer record
AI on the line Drafts while the customer is still typing
  • WhatsApp
  • Instagram
  • Messenger
  • Facebook
  • Email
  • SMS
  • Live chat
See WhatsApp SMS

Enterprise Capabilities

Everything you need to scale customer ops

Unify inbound channels, leverage AI intelligence, and streamline team workflows seamlessly.

Omnichannel Inbox

Unify messages from WhatsApp, email, social media, and live chat into one powerful inbox.

Global Voice

Inbound and outbound voice in the same inbox as chat, routed, transcribed and coached worldwide.

AI Assistant

Leverage AI to draft replies, summarize conversations, and automate routine tasks.

Customer Ticketing

Track, prioritize, and resolve customer issues with an intelligent ticketing system.

Analytics Dashboard

Get real-time insights into team performance, customer satisfaction, and revenue impact.

Workflow Automation

Build custom workflows that route, tag, and escalate conversations automatically.

CRM Integration

Sync customer data with your CRM for a complete 360° view of every relationship.

WhatsApp SMS

Send broadcasts, manage templates, and handle WhatsApp plus SMS conversations at scale.

Social Media Management

Monitor mentions, respond to comments, and manage your brand across all social platforms.

Connect Your Ecosystem

50+ Native Integrations & APIs

Bring all your customer touchpoints into a unified operating canvas.

  • WhatsApp

    Two-way Business Platform messaging, templates and broadcasts.

  • Instagram

    DMs, story replies and comment management in one queue.

  • Facebook

    Page comments, reviews and ad replies without leaving the inbox.

  • Messenger

    Persistent chat threads with full customer context.

  • LinkedIn

    Company page messages and lead-gen form follow-up.

  • X

    Mentions and direct messages routed by sentiment.

  • TikTok

    Comment moderation and creator conversation management.

  • Email

    Shared inboxes with threading, aliases and signatures.

Plus a REST API, webhooks and a Zapier app for everything else. Browse all integrations

Intelligence Amplified

State-of-the-Art Generative AI for Ops

From instant context summarization to predictive routing, resolve tickets 3x faster.

  • Smart Replies

    AI-generated response suggestions based on conversation context and customer history.

    62% of replies sent with one edit or fewer

  • Sentiment Analysis

    Real-time detection of customer emotions to prioritize urgent or negative interactions.

    Detects escalation risk 4 messages earlier

  • AI Classification

    Automatically categorize incoming messages by topic, intent, and urgency level.

    94% topic accuracy after 2 weeks

  • AI Ticket Routing

    Intelligently assign tickets to the right agent based on skills, workload, and expertise.

    38% fewer re-assignments

  • AI Summaries

    Get instant conversation summaries so agents can quickly understand context.

    Saves 11 minutes per hand-off

  • AI Insights

    Discover trends, predict churn risks, and surface actionable recommendations.

    Flags at-risk accounts 30 days out

Data & Insights

Real-Time Performance Dashboard

Gain actionable visibility into agent responsiveness, customer sentiment, and channel volume.

Conversations resolved

Last 7 days · all channels

98%

CSAT Satisfaction ↑ 14% vs last month

18,400

Resolved Interactions ↑ 28% automated

42s

Avg First Response Time ↓ 65% faster
1 inbox Every channel, one customer record
24/7 Chat, social and voice coverage
WhatsApp Native Business Platform + SMS
Omnelias Built and supported by Elias Tech

Social Proof

Loved by leading operations teams

  • OMNELIAS cut our average response time by 60% and lifted CSAT from 3.8 to 4.7 in three months.
    Sarah Chen VP of Customer Success, TechFlow
  • AI routing alone gives our team back 20 hours a week. It is like having an extra senior agent on every shift.
    Marcus Rodriguez Head of Support, ScaleUp
  • We replaced five tools with OMNELIAS. The team loves the unified inbox and our customers notice the difference.
    Priya Sharma Chief Operating Officer, CloudBase
  • The analytics gave us insight we simply did not have before. We now forecast peak support hours within 5%.
    James Mitchell Director of Operations, RetailMax
  • Managing WhatsApp through OMNELIAS transformed how we reach customers. Engagement tripled in two quarters.
    Elena Voronova Customer Experience Lead, FinServe
  • From a founder's seat, OMNELIAS pays for itself in the first month. The retention impact is the real return.
    David Park Chief Executive Officer, GrowthLab

Clear Answers

Frequently Asked Questions

Supercharge Your Team

Ready to transform your customer operations?

Talk to sales about OMNELIAS, the omnichannel inbox from Elias Tech. WhatsApp, social, email and voice in one place, with a human on the other end of the line.

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