Solutions
One platform.
Every customer-facing team.
Support, sales, success, CRM, email, POS, social, WhatsApp and voice teams work from the same OMNELIAS inbox, an Elias Tech product, so customers never explain themselves twice.
For support teams
Customer Support
Resolve more conversations per agent without adding headcount or sacrificing quality.
- Unified queue across every channel with SLA timers
- AI drafts grounded in your own help centre
- Automatic triage, tagging and escalation
- Quality review workflows and coaching notes
Typical results after 90 days
- 60%
- faster first response
- 3.2x
- more tickets per agent
- +0.9
- average CSAT improvement
For contact centres that still pick up the phone
Global Voice
Voice is a first-class channel, not a side system. Calls, chats and tickets share one customer record, with one business number your whole team can answer.
- Inbound and outbound PSTN plus VoIP in one queue
- Live transcription, sentiment and AI assist on every call
- Skill-based routing with CRM context on-screen
- After-call work written back to the same ticket automatically
Typical results after 90 days
- 1
- business number for the whole team
- 24/7
- routing, recording and visibility
- 0
- missed calls on personal phones
For revenue teams
Sales & Revenue
Turn inbound conversations into pipeline by responding while intent is still hot.
- Lead capture and routing from any channel
- CRM sync so reps see deal value in context
- Playbook templates for common objections
- Revenue attribution by channel and agent
Typical results after 90 days
- 41%
- more qualified leads captured
- < 2 min
- median lead response time
- 24%
- lift in conversation-to-demo rate
For CS teams
Customer Success
Spot risk early and reach out before a renewal quietly slips away.
- Health scoring from conversation sentiment
- Proactive outreach campaigns and check-ins
- Account timelines shared across teams
- Renewal and expansion signal alerts
Typical results after 90 days
- 30 days
- earlier churn-risk warning
- 18%
- reduction in logo churn
- 2.4x
- more proactive touchpoints
For revenue operations
CRM
Keep every conversation, ticket and deal on one customer record. No more copy-paste between tools.
- Two-way contact, company and deal sync
- Lifecycle stage and deal value beside every thread
- Conflict resolution rules your RevOps team owns
- Native connectors plus a REST API for custom CRMs
Typical results after 90 days
- 360°
- customer view in every inbox
- 2-way
- sync with HubSpot & Salesforce
- 0
- duplicate contacts after go-live
For conversational commerce
WhatsApp SMS
Run support, notifications and bulk WhatsApp marketing, plus SMS, on the channels your customers already open.
- Official WhatsApp Business Platform plus SMS in one inbox
- Template submission, opt-in tracking and consent audit trail
- Broadcasts with per-message cost reporting
- Fallback to SMS when WhatsApp is unavailable
Typical results after 90 days
- 98%
- WhatsApp message open rate
- 3x
- engagement versus email
- -52%
- cost per resolved contact
For transactional and shared inboxes
Email as a Service
Send receipts, alerts and campaigns from your own domain, and handle replies in the same OMNELIAS inbox as WhatsApp and chat.
- Transactional and marketing email from authenticated domains
- Shared team inboxes with assignment, SLAs and AI drafts
- Templates, suppression lists and bounce handling
- SMTP and REST API so your apps send through Elias Tech
Typical results after 90 days
- 99%
- inbox placement on warmed domains
- 1 inbox
- for support aliases and sales mail
- API
- plus SMTP for every product email
For shops, restaurants and field teams
Point of Sale
Run checkout on counter, tablet or phone, take M-Pesa and card, and push every sale into the same customer record as your chats.
- Counter, tablet and mobile POS with offline-safe checkout
- M-Pesa, card and cash, with automatic receipts by WhatsApp, SMS or email
- Inventory, shifts and end-of-day reports your manager can trust
- Customer history shared with OMNELIAS support and CRM
Typical results after 90 days
- M-Pesa
- and card on one till
- Live
- stock, receipts and daily totals
- 1 record
- from sale to WhatsApp follow-up
Proof
Teams that made the switch
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OMNELIAS cut our average response time by 60% and lifted CSAT from 3.8 to 4.7 in three months.
Sarah Chen VP of Customer Success, TechFlow -
AI routing alone gives our team back 20 hours a week. It is like having an extra senior agent on every shift.
Marcus Rodriguez Head of Support, ScaleUp -
We replaced five tools with OMNELIAS. The team loves the unified inbox and our customers notice the difference.
Priya Sharma Chief Operating Officer, CloudBase
Supercharge Your Team
Ready to transform your customer operations?
Talk to sales about OMNELIAS, the omnichannel inbox from Elias Tech. WhatsApp, social, email and voice in one place, with a human on the other end of the line.
For brand and community teams
Social Media Operations
Protect brand reputation by catching every mention, comment and DM in one queue.
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Comments, DMs and mentions in one stream
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Sentiment flags for anything needing a human
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Approval workflows for regulated replies
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Publishing and scheduling alongside replies
Get started with Social Media OperationsTypical results after 90 days