Features
The capabilities that replace the five tools your team currently switches between: WhatsApp, social, email, tickets and voice on one shared customer record, from Elias Tech.
Every conversation from every channel lands in a single threaded view with full customer history attached. Agents stop tab-hopping and customers stop repeating themselves.
Customers can call from any country and land with an agent who already sees the thread. Live transcription, AI assist and after-call summaries sit beside WhatsApp, email and social.
Trained on your knowledge base and past resolutions, the assistant drafts an on-brand reply in under a second and cites the article it used.
SLA timers, priority tiers and escalation paths keep urgent work visible, while auto-close rules retire the noise.
Track first response time, resolution rate, CSAT and deflection by channel, team or individual, and schedule the report to land in Slack every Monday.
A visual builder turns your triage runbook into rules that run in milliseconds, with dry-run mode so you can validate before going live.
Two-way sync keeps contacts, deals and lifecycle stages identical in both systems, so agents see account value right beside the conversation.
Official Business Platform access with template submission, opt-in tracking and per-conversation cost reporting built in.
Comments, DMs, mentions and ad replies stream into the same queue as email and chat, with sentiment flags on anything that needs a human fast.
Applied AI
Each one is measured against a baseline, so you can see exactly what the automation is worth.
AI-generated response suggestions based on conversation context and customer history.
62% of replies sent with one edit or fewer
Real-time detection of customer emotions to prioritize urgent or negative interactions.
Detects escalation risk 4 messages earlier
Automatically categorize incoming messages by topic, intent, and urgency level.
94% topic accuracy after 2 weeks
Intelligently assign tickets to the right agent based on skills, workload, and expertise.
38% fewer re-assignments
Get instant conversation summaries so agents can quickly understand context.
Saves 11 minutes per hand-off
Discover trends, predict churn risks, and surface actionable recommendations.
Flags at-risk accounts 30 days out
Supercharge Your Team
Talk to sales about OMNELIAS, the omnichannel inbox from Elias Tech. WhatsApp, social, email and voice in one place, with a human on the other end of the line.